Heber Valley Railroad North Pole Express Christmas Train

ANSWERS TO COMMONLY ASKED QUESTIONS:

• Please arrive 45 minutes prior to departure.
• Outside food and beverages are not allowed.
• Our full-service snack car offers food and beverage for purchase throughout the ride.
• Car seats and strollers are not allowed on train.
• Restrooms are available on the train and at the train depot.
• Due to the historic nature of our rail cars, wheelchair access is limited. Please call ahead for additional information.
• Dogs are not allowed on the train. We are unable to accommodate dogs on the train.
• All rides and adventures depart from the Heber Valley Railroad depot (unless noted otherwise).
• If you are joining other family members or friends on the train and they have purchased separate tickets, please call the ticket office prior to the day of your scheduled train and make arrangements to sit together. 435-654-5601
• Group discount may be available for groups over 20 people. Please call the ticket office for more details. 435-654-5601

• BUY YOUR TICKETS EARLY! For the past several years, almost all tickets are sold out by early November. The Friday and Saturday after Thanksgiving, Saturdays, and the days just before Christmas sell out first. You should assume that all trains will be sold out before the first train runs in November. As we get closer to November start date, moving groups, adding tickets, or making other changes to orders become very difficult.
• Toddler Tickets: All toddler tickets specify that your toddler is sitting on a lap and does not occupy a seat on the train. The Toddler Ticket includes a cookie, cup of cocoa, and gift from Santa.
• Classes of Service: There are three classes of service: North Pole Class, First-Class, and Luxury Class. All classes of service are an amazing, wonderful experience. The more luxurious cars are in First-Class and Luxury Class. All classes are served a delicious chocolate chip cookie and hot cocoa during the ride. First-Class and Luxury Class also receive a larger gift from Santa (a sleigh bell), and a souvenir cocoa mug.
• Heated Train Cars: The train cars are all heated in a variety of ways. Please dress warmly and shed layers as needed. 
• Seating: When you purchase tickets, you are buying tickets for a specific train car and class of service. We will pre-assign your family or group to specific seats in your car.
• Combining Groups: If you have friends, family, or groups who have purchased tickets separately from you, they will not be seated next to you. If you want to combine your group of already purchased tickets, please give us a call in advance. We will try to accommodate your request, but we need to know several days or even weeks in advance, and we cannot guarantee that we can seat your group together. Moving or changing seats becomes more difficult as we get closer to the November 22nd start date.
• Bathrooms: There are a few bathrooms on the train for emergency use. Some cars do not have bathrooms. One of the staff will escort you to the nearest car with a bathroom. Note that in some cases, you may have to walk through two or three train cars to reach a bathroom. We encourage all guests to use the bathroom facilities at the depot prior to departure.
• Interactive Experience: The talented staff of elves, chefs, hosts, and Santa interact closely with passengers including dancing in the aisles, posing for pictures, holding babies, etc. Our hosts will typically not wear masks while hosting.
• Boarding / Deboarding the Train: This year, boarding will take a little longer than in previous years. Staff will board family/groups one at a time and escort you to your pre-assigned seats.
• ARRIVE EARLY: All trains leave on time - no exceptions. All trains start boarding about 15 minutes before departure. The canyons (Provo and Parley's) in route to the Heber Valley often have traffic and weather slowdowns. Allow extra time to arrive. We suggest arriving at the depot no later than 30 minutes prior to your departure time. If you are late and miss your train, it is unlikely that we can put you on a later train as all trains are usually sold out.